We did enjoy our stay at the Palace Hotel for the New Year's Eve: the whole staff is friendly, helpful and pleasant, no matter what the problem might be.

A great BRAVO to the Maître, Christian, whose work (and Crêpes Suzette), efficiency and courtesy are excellent.

The location of the hotel is remarkable, with a splendid view all over the lake, very close to the heart of the city and the boat tours.

A fiew things we could deplore: the hotel, though magnificient, needs a reform, both internal and external; we also were surprised by the size of the room (we booked a lake view one but it did not match the pictures of the website, our room was very narrow); and also deplore the lack of shower enclosure.

But whenever we fly back to Como, we certainly will book with the Palace Hotel (or the Barchetta Excelsior) again.