Guest review

Hotel and Restarurant to be Excellent


I found the hotel and the restaurant to be excellent. In particular, Jessica was most helpful.



We did enjoy our stay at the Palace Hotel for the New Year's Eve: the whole staff is friendly, helpful and pleasant, no matter what the problem might be.

A great BRAVO to the Maître, Christian, whose work (and Crêpes Suzette), efficiency and courtesy are excellent.

The location of the hotel is remarkable, with a splendid view all over the lake, very close to the heart of the city and the boat tours.

A fiew things we could deplore: the hotel, though magnificient, needs a reform, both internal and external; we also were surprised by the size of the room (we booked a lake view one but it did not match the pictures of the website, our room was very narrow); and also deplore the lack of shower enclosure.

But whenever we fly back to Como, we certainly will book with the Palace Hotel (or the Barchetta Excelsior) again.

Would recommend this hotel

Alan and Holly Freedman

 We stayed at the Palace Hotel in October 2012 and were very impressed with the great location on the lake, the room and the breakfast.  But more than anything else, it was the quality of the staff that made our stay exceptional.  The front desk was always helpful, from dinner reservations to train schedules, and they were always pleasant.  We certainly would recommend this hotel to our family and friends visiting Italy.

Our stay at the Palace

Charlie and Susan Wallace

Just wanted to thank you very much for a very pleasant stay at the Palace Hotel.  We were originally booked at another hotel, but were disappointed that our view of the lake was obscured by the scaffoding that was outside our window.  We expressed our concern and the front desk staff offered to switch us to the Palace.  They were very understanding and helped up move to the Palace.

The room at the Palace was fantastic.  The entire service staff was helpful, accomodating and knowledgeable.  We really appreciate that you were willing to address our concerns and make sure that our stay in Como was one that we will remember for a long time.  We will recommend the Palace to our friends!

thanks again,


Charlie and Susan Wallace

Vice President

Russell Arterburn

 Very nice hotel and great location.  When I return to Como, I will stay at Palace.